Cancellation and Refund Policy

At Uniexperts, we are committed to delivering a transparent and fair financial experience to all our agents and users. This policy outlines the terms and conditions for wallet top-up cancellations, refund eligibility, and processing procedures for both Indian and international customers.

1. Payment Methods

1.1 For Indian Customers

• All payments are processed via Razorpay.
• Supported payment methods include UPI, Credit/Debit Cards, Net Banking, and Wallets.

1.2 For International Customers

• Payments are processed through PayPal or Stripe, and the base currency will be GBP.

2. Minimum Top-Up Amount

To maintain financial security and manage processing costs, the following minimum top-up limits apply:

• Indian Agents/Customers: ₹1000 INR
• International Agents/Customers: £10 GBP or equivalent in supported currencies

Top-ups below these limits will not be accepted or processed.

3. Refunds for Unutilized Wallet Credits

We understand that business needs may change. You may request a refund for unutilized wallet credits under the following conditions:

3.1 Eligibility

• The refund is applicable only to unused credits that were purchased through official Uniexperts payment gateways.
• The credits must not have been applied to any applications, services, interview bookings, or platform features.
• The top-up must have been made within the last 60 days.

3.2 Ineligible Refunds

Refunds will not be processed under the following conditions:

• If credits have been partially or fully used.
• If credits were granted as part of a promotion, bonus, or incentive program.
• If the refund request is submitted after 60 calendar days from the date of top-up.
• If the user has violated the platform’s terms of service or engaged in fraudulent behavior.

4. Refund Request Process

To request a refund, please email ap@uniexperts.io with the subject line:

“Refund Request - [Tenant ID which will be Shown in your Profile ]”

Include the following details:

• Full name and registered email address
• Phone number (optional but recommended)
• Reason for requesting the refund
• Date and amount of the top-up
• Wallet ID or transaction reference number
• Payment method (Razorpay / PayPal / Stripe)

5. Cancellation Policy

If you wish to cancel a wallet top-up or an automated subscription:

• Cancellations must be initiated via email within 12 hours of the transaction for Razorpay or 24 hours for PayPal/Stripe.
• Once the top-up is credited to your account, it is considered “active credit” and is subject to the unused credit refund terms in Section 3.
• Auto-renewals or subscriptions must be canceled at least 48 hours prior to renewal to avoid automatic billing.

6. Processing Time and Method

• Approved refunds will be processed within 7–10 working days.
• Refunds will be credited to the original payment method used.
• Transaction or gateway charges (e.g., Razorpay fees, PayPal fees) are non-refundable and will be deducted from the refunded amount.
• Currency conversion charges, if any, will be borne by the customer.

7. Administrative Rights

Uniexperts reserves the right to:

• Modify or update this policy at any time with or without prior notice.
• Request additional documents or verification for processing refunds.
• Decline a refund request if it is found to be in violation of this policy or our platform’s terms of use.

8. Contact

For all refund, cancellation, or payment-related inquiries:

📧 ap@uniexperts.io

Our support team typically responds within 1–2 business days.