UniAssess

Privacy Policy

Last Updated: 23/07/2025

Uniexperts Limited (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the UniAssess platform, including our website, apps, and related services (“Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Service.

1. Information We Collect

We collect several types of information to provide and improve our services:

a. Personal Information

  • Name, email address, phone number
  • Account credentials
  • Nationality, location, and date of birth
  • Payment information (limited to tokens or via third-party processors)

b. Interview & Academic Data

  • Audio and video recordings during interviews
  • Answers to assessments and test scores
  • Document uploads (e.g., passport, transcripts, statements of purpose)

c. Technical Data

  • IP address, browser type, device information
  • Pages visited and time spent on the platform
  • Cookies and usage analytics

2. How We Use Your Information

We use the collected data for the following purposes:

  • To deliver and maintain the Service
  • To evaluate interview performance and AI-based scoring
  • To personalize your user experience
  • To process payments and manage billing
  • To provide customer support
  • To improve our AI models (anonymized and aggregated data only)
  • To comply with legal obligations and protect our platform from abuse

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

  • Universities or partner institutions you apply to
  • Agents or counselors (if you’re using our services via a registered agent)
  • Third-party service providers for cloud storage, email, analytics, and payment processing
  • Legal authorities where required by law or to protect our rights

Each third-party provider is vetted for compliance with data protection standards applicable in their region.

4. Legal Basis for Processing

Depending on your location, we process your data under one or more of the following lawful bases:

  • Consent: Where you’ve provided explicit consent
  • Contract: Where processing is necessary to provide the Service
  • Legal obligation: To comply with local or international law
  • Legitimate interest: For research, development, and security

5. Data Retention

  • Interview recordings and responses are retained for up to 3 years unless otherwise requested by the institution or regulatory authority.
  • Account data and billing records are retained in accordance with tax and legal requirements.
  • You may request deletion of your data, subject to contractual and legal obligations.

6. International Transfers

Your data may be transferred to and processed in countries outside your country of residence (e.g., servers in the United States, India, UK). In such cases, we ensure appropriate safeguards are in place as required by law (such as Standard Contractual Clauses or equivalent frameworks).

7. Your Rights

Depending on your jurisdiction (e.g., under UK GDPR, India’s IT Act, etc.), you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to processing or request data portability
  • Withdraw consent at any time

To exercise these rights, please email us at: privacy@uniexperts.io

8. Cookies & Tracking

We use cookies and similar technologies for:

  • Session management
  • Site analytics (e.g., Google Analytics)
  • Remembering preferences

You may modify your browser settings to block or remove cookies.

9. Data Security

We implement reasonable technical and organizational measures including:

  • AES-encrypted cloud storage
  • Role-based access control
  • Two-factor authentication (2FA) for admin users
  • Continuous monitoring and backup systems

However, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security.

10. Children’s Privacy

Our Service is not intended for users under the age of 16. We do not knowingly collect data from minors without guardian consent. If you believe we have collected data from a minor, please contact us immediately.

11. Governing Law

For Indian Users

This policy is governed by the Information Technology Act, 2000, and related data protection regulations of India. Jurisdiction: Pondicherry.

For Users Outside India

This policy is governed by the Data Protection Act 2018 and UK GDPR under the laws of England and Wales. Jurisdiction: London, United Kingdom.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or complaints regarding this Privacy Policy or your personal data, please contact us:

📧 Email: ap@uniexperts.io

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